uDiscover FAQs


  • What is the uDiscover Music Fan Pass?

    The uDiscover Music Fan Pass continuously unlocks exclusive access to new content and experiences, both online and in real life. You can expect videos, music, images, articles, and special offers and competitions.

    The Fan Pass will be delivered to you by our partner CIRKAY.

  • Will my Fan Pass change over time?

    Yes, the Fan Pass will be continuously updated with content and benefits. Some content will be consistently available, other offers and benefits will only be available for a limited time.

    All benefits will be available to all Fan Pass owners at the same time, so you will receive the same benefits.

  • How can I get a Fan Pass?

    If you make a qualifying purchase on the uDiscover US store, the Fan Pass will be automatically added to your basket. It is currently not possible to purchase the Fan Pass separately.

  • How do I view my Fan Pass?

    Simply log in to the Fan Pass page on the uDiscover site.

  • What happens after I make my purchase?

    You will receive 2 emails:

    1. Order confirmation email
    2. Fan Pass claim email from CIRKAY

    In the Fan Pass claim email simply click the claim button and follow the instructions to set up your account, the whole process takes less than 5 minutes.

  • How will I know when there is new content in the Fan Pass?

    We will email all Fan Pass holders to let them know when there is new content or items to explore in the Fan Pass. Alternatively you can check the contents at any time by logging in to your wallet at uDiscoverMusic.com.

  • What happens if I don’t want the Fan Pass?

    We hope you will want to claim your Fan Pass and enjoy everything that comes with it, both now and in the future, but if you choose not to that is absolutely fine. There is no commitment to either claim the Fan Pass if your order qualifies, or to access your wallet after you have signed up.

  • Do I have to create a separate account from my UMG account to claim my Fan Pass?

    Yes, when you sign up for your Fan Pass you will create a media wallet which gives you access to the Fan Pass content. You sign up for that account with your email and password, Google or Apple ID, or connect your MetaMask wallet.

  • Do I need a separate app to access the Fan Pass?

    No, your Fan Pass is accessible on the uDiscover store via a mobile or desktop browser.

  • Can I download content from the Fan Pass to view offline?

    No, the content is not accessible offline, this is to protect the exclusivity of the content.


  • What is CIRKAY?

    CIRKAY uses NFT and blockchain technologies to create evolving content experiences for brands with followers and fans. You can find out more at pushentertainment.com and cirkay.com.

  • What is Eluvio?

    Eluvio is the blockchain that powers CIRKAY. Eluvio’s patented Content Fabric stores content directly on the blockchain, making it an efficient and secure way to distribute and access content.

  • Is my Fan Pass an NFT?

    Your Fan Pass is a unique type of Utility NFT programmed to grant access to content which is stored directly on the Blockchain. It’s different from the more common type of NFT which points to a particular piece of insecure content on the internet.

    The Fan Pass is not currently on the Ethereum mainnet, it is not intended to be traded and it is therefore not a speculative investment. This is not about making a quick buck, but about fans getting closer to the content you want.

    However, since the Fan Pass is based on the same underlying technology (ERC-721) as other NFTs, it does open the door to using it as an NFT profile picture for other services outside CIRKAY.

  • How do I access my Fan Pass?

    You need to create an Eluvio Media Wallet to view the Fan Pass. Once your wallet is created, you can log in to access your Fan Pass on the uDiscover website.

  • What is an Eluvio Media Wallet?

    A Media Wallet allows you to access the content associated with your Fan Pass. It is not a currency wallet and therefore does not hold cryptocurrency.

  • Can I store other NFTs in my Eluvio Media Wallet?

    You can only store Eluvio NFTs in your Media Wallet.

    The Eluvio media wallet is not a cryptocurrency wallet. It is not possible to store currency in your Media Wallet, do not send funds to your wallet address.

  • What is my Eluvio Media Wallet address?

    Your Eluvio Media Wallet address is a unique combination of letters and numbers, you can find it by clicking on the wallet icon at the top right of the page after logging in. You can use your wallet address to identify your wallet.

  • Can I transfer my Fan Pass to another account?

    The uDiscover Music Fan Pass is not currently transferable.

  • How do I associate my wallet to my user account?

    When you sign up for an Eluvio Media Wallet, your login details are associated with a Media Wallet address. If you use a MetaMask Wallet to sign up for your account, a Media Wallet address will still be created. The Fan Pass is accessible only via the Eluvio Media Wallet and you will log in using your email and password or Metamask Wallet.

  • Can I use a third-party non-custodial wallet to access my account?

    You can connect your MetaMask wallet to access your Eluvio Media Wallet. The Fan Pass is stored in your Media Wallet, not your MetaMask wallet.

  • Can I resell my Fan Pass?

    The first edition of the Fan Pass is not eligible for resale.

  • What is the environmental impact of the Fan Pass?

    The Fan Pass is created on the Eluvio Blockchain, a low impact content fabric that uses blockchain storage to hold fragments of content rather than large ‘bandwidth heavy’ files. This means that there are no gas fees and we can offer a great high quality video and audio experience.

    Unlike the ‘proof of work’ blockchains which have a reputation for being energy inefficient, Eluvio is a ‘proof of authority’ Blockchain which uses a fraction of the processing power to deliver content.

    So in context, minting 1 NFT on the Eluvio blockchain uses 1/500th of the CPU power of watching an hour on Netflix. That equates to 0.2g of CO2. Compare this to posting a photo on Instagram which emits 0.15g of CO2, and scrolling your Instagram feed for 1 minute emits 1.5g of CO2.

  • Have I joined a mailing list?

    If when logging in you ticked the checkbox saying you wanted to join the mailing list, then yes. If you did not tick the box, then you have not been signed up to a mailing list.

    You can unsubscribe from the mailing list at any time by clicking the unsubscribe button at the bottom of the newsletter email.

  • If I have joined, who has my data?

    All mailing lists are creator-specific (which means they are linked only to the brand you signed up to). The subscriptions are processed by CIRKAY’s parent company, Push Entertainment Ltd, who hold a ISO27001 BSI Certification for Information Security Management. Our Privacy Policy is here. If you have any questions about the handling of your data, please email privacy@pushsupport.com and our team will be happy to help.


  • What do I do if I lose my email confirmation?

    If you have already claimed your Fan Pass, you just need to go to the Fan Pass page on the uDiscover Music site to log in.

    If you have lost your email with instructions on how to claim your Fan Pass, please contact Support.

  • I’ve lost my password, what do I do?

    You can reset your account password by clicking ‘Don’t remember your password?’ at the bottom of the login page.

  • I accidentally closed the page while my Fan Pass was being added to my media wallet, how do I find it again?

    Not a problem – your Fan Pass will still be added to your media wallet. You can access it by going to the Fan Pass section on the uDiscover Music site and logging in.