FAQ
About CIRKAY
Who is CIRKAY?
CIRKAY works with the creator and entertainment industries to create evolving content experiences that fans can enjoy. We are UK based but work with creative companies all around the world.
Can I trust CIRKAY?
In a word, YES. CIRKAY is owned by Push Entertainment who work with some of the largest companies around including Universal Music, SONY, Hachette and creatives such as Russell Brand and Joe Sugg.
Our commitment to protecting our partners' content runs deep, our blockchain partner Eluvio has patented technology that ensures the content is stored securely on the blockchain. This means the content is delivered efficiently and can only be accessed by owners of CIRKAY products.
Push was founded in 2004 and you can find out more about Push & CIRKAY by checking us out on our socials:
Twitter - Instagram - LinkedIn
What about my data?
We will only ask for the bare minimum of data to allow you to enjoy the product that you have purchased. CIRKAY’s parent company, Push Entertainment Ltd, holds an ISO27001 BSI Certification for Information Security Management and handles millions of consumer records every year for leading entertainment brands.
About Our Products
What is the CIRKAY Fan Pass®?
The CIRKAY Fan Pass® is a digital key that provides access to content and experiences that are yours, both online and in real life. This can be videos, audio, images, articles, and special offers, giveaways, events and much more.
Every Fan Pass® experience is unique - the creator decides what content and experiences it will unlock. Before you make your purchase you will be told what to expect by the creator. Some content will be consistently available, other offers and benefits will only be available for a limited time.
What is a Living Album®?
The CIRKAY Living Album® is for music fans. It combines music with additional content and benefits to deliver an evolving experience to fans, telling the story of the release over time. It uses our Fan Pass® technology to secure access and ownership.
How do I get access?
You will create a secure and easy-to-use digital media wallet through Eluvio, and when you register, your content will be instantly accessible in that wallet or the store/website you purchased it from.
What do I need to create my wallet?
You just need to set up a username and password to access your wallet. Alternatively, you can use your Apple or Google account or Metamask wallet.
Do I need to download a separate app to get access?
No, the experience is accessible via a mobile or desktop browser.
Can I download content to enjoy offline?
No, unless expressly made clear, the content is not accessible offline, this is to protect the exclusivity of the content.
The Technology
Is my CIRKAY Product an NFT?
Your product includes a unique type of Utility NFT programmed to grant access to content which is stored directly on the Blockchain. It’s different from the more common type of NFT which points to a particular piece of insecure content on the internet.
It is not currently on the Ethereum mainnet, it is not intended to be traded outside of the CIRKAY Marketplace (if allowed by the creator) and it is therefore not a speculative investment. This is not about making a quick buck, but about fans getting closer to the content you want.
However, since it is based on the same underlying technology as other NFTs (ERC-721)
there is the potential for it to be transferable and used across the web.
What is Eluvio?
Eluvio is the blockchain that powers CIRKAY. Eluvio’s patented Content Fabric stores content directly on the blockchain, making it an efficient and secure way to distribute and access content.
Find out more here.
Do I need to own cryptocurrency to buy a CIRKAY product?
No, you do not need any cryptocurrency to purchase or use a CIRKAY product. Your order is placed using fiat currency (GBP/USD etc) and you will then receive an email with a link to claim your product.
What is minting?
Minting is the process of claiming your product.
What is a Media Wallet?
A Media Wallet allows you to access your content. It is not a currency wallet and therefore does not hold cryptocurrency.
Can I store other NFTs in my Media Wallet?
You can only store Eluvio NFTs in your Media Wallet.
The Eluvio media wallet is not a cryptocurrency wallet. It is not possible to store currency in your Media Wallet, do not send funds to your wallet address.
What is my Eluvio Media Wallet address?
Your Eluvio Media Wallet address is a unique combination of letters and numbers, you can find it by clicking on the wallet icon at the top right of the page after logging in. You can use your wallet address to identify your wallet.
Can I transfer a product to another wallet?
Currently No. But we are working on it.
Can I use a third-party non-custodial wallet to access my account?
You can connect your MetaMask wallet to access your content..
What about the environmental impact?
CIRKAY use the Eluvio Blockchain, a low impact content fabric that uses blockchain storage to hold fragments of content rather than large ‘bandwidth heavy’ files. This means that there are no gas fees and we can offer a great high quality video and audio experience.
Unlike the ‘proof of work’ blockchains which have a reputation for being energy inefficient, Eluvio is a ‘proof of authority’ Blockchain which uses a fraction of the processing power to deliver content.
So in context, minting 1 NFT on the Eluvio blockchain uses 1/500th of the CPU power of watching an hour on Netflix. That equates to 0.2g of CO2. Compare this to posting a photo on Instagram which emits 0.15g of CO2, and scrolling your Instagram feed for 1 minute emits 1.5g of CO2.
Have I joined a mailing list?
If when logging in you ticked the checkbox saying you wanted to join the mailing list, then yes. If you did not tick the box, then you have not been signed up to a mailing list.
You can unsubscribe from the mailing list at any time by clicking the unsubscribe button at the bottom of the newsletter email.
If I have joined, who has my data?
All mailing lists are creator-specific (which means they are linked only to the brand you signed up to). The subscriptions are processed by CIRKAY’s parent company, Push Entertainment Ltd, who hold a ISO27001 BSI Certification for Information Security Management. Our Privacy Policy is here. If you have any questions about the handling of your data, please email privacy@pushsupport.com. and our team will be happy to help.
I Need Help With an Issue
What do I do if I lose my email confirmation?
If you have already claimed your product , you just need to go to the page on the store or site that you purchased it from to log in. If you cannot remember that don’t worry just use your login at cirkay.com.
If you have lost your email with instructions on how to claim your product, please contact Support..
I’ve lost my password, what do I do?
You can reset your account password by clicking ‘Don't remember your password?’ at the bottom of the login page.
I accidentally closed the page while my purchase was being added to my media wallet, how do I find it again?
Not a problem - your purchase will still be added to your media wallet, you’ll receive an email when it’s ready to access. This process can take a few minutes.